Flight claims

If you’ve had to come here because of a delayed, cancelled or disrupted flight then we’re sorry.

While it’s almost inevitable these things happen - with millions of flights and billions of travel journeys every year - it’s never a great feeling.

You're not alone

We don't just provide a platform for you to search and compare the best providers of flights and accommodation in the world, we're also concerned about every part of your journey. This commitment is part of our visitor care policy pledge (VCPP).

We understand the laws protecting airline customers, so if you’ve had an inconvenience as part of your flight experience, you may be able to claim back compensation.

Travellers may not know where to go to follow this up, if there's anyone who can help fight their corner or if it’s even worth it.

Hire a representative, or go it alone?

Generally speaking, these are the two most common paths that customers choose. But it can still be a hard decision to make.

A claims management company (CMC) acts as your voice and will raise a complaint to the airline on your behalf. They’ll receive direct correspondence from the airline, saving you having to go back and forth with them.  

You’ll hear back from your CMC once an outcome is reached or possibly to get some further information from you to add to the complaint against the airline.

One of the main benefits of hiring a CMC to represent you is the ‘no win no fee’ model. Meaning if your claim for compensation is unsuccessful, you won’t be charged a penny.

See the below claims matrix where we sum up the options you have and the most important parts of the process we feel you need to know about. We’ve given each of them a score so you can know what to expect.

CMC vs. No CMC - the showdown

Let’s run down some of the main pros and cons for each of the main two options. We’ll keep it short and snappy.

CMC

Pros:

• Gain a professional representative that knows the industry and will do all the heavy lifting for you
• Typically, if your compensation claim is unsuccessful you won’t be charged a fee. So there’s zero financial risk in taking this route
• Quite fast at coming to a resolution. Many have built relationships with airlines which can help speed the process up
• Knowledgeable and can answer other questions you may have around the laws and regulations that protect you
• Have claimed back millions for their clients and so some would argue that results speak for themselves

Find your perfect claim management company through us, you could be owed hundreds! Start your search ->

Cons:

• There will be a cost for any compensation that’s awarded, in the form of a commission charge. Usually commission is a fixed percentage, so the more you're awarded the higher the CMC’s commission will be
• Some argue that CMC’s aren’t necessary, as they don’t hold any secret information that a regular traveller won't have access to and so struggle to see the actual benefit of using a third party representative

Do it yourself

Pros:

• No cost. Doing it yourself means you don’t have to pay any commission in the event of a successful claim and so keep 100% of any pay out
• Compensation claims are generally factually based - e.g. the plane was either delayed by 5 hours and it was the airlines fault, or it wasn’t – so many find they don’t need to know all the technical aspects to put forward a claim
• It can give a feeling of accomplishment to take it on yourself, whatever the outcome

Cons:

• Taxing. Especially if the claim drags on, it can get tedious and you can spend a lot of time going back and forth. In a denied claim, some don’t know if what the airline has said is right and so end up speaking to someone who knows more about it anyway.
• There is a cost. Individuals may prefer someone take this task on for them, even if they feel they could do it themselves. The cost of time, although not financial, is still a cost that's precious to many.

There really isn’t a right answer as to which option's best.

It’s worth having a browse of some of the CMC’s that are ready and available to hear from you, 24/7. We monitor those that are part of our marketplace to make sure they adhere to the highest standards of customer service and support.

We hope that if you have to go down the route of making a claim, you never have to go through it again. But if you ever do, please comeback and find the solution that put things right again.

Don’t delay, start your claim through us!