Visitor Care Policy

Visitor Care Policy Pledge (VCPP), our commitment to you

There’s nothing more important to us than you having a great experience using our platform.

We’re dedicated to maintaining a high quality and valuable service to all our loyal visitors.

Our policy pledge is that vow to you. It’s shaped how we’ve moulded ourselves and will continue to serve as our ‘rule book’ to ensure we never stray from our ethos.

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Visitor Care Policy Pledge (VCPP) - in more detail

1. Transparent
   •   Clear prices for flights and accommodation. So you can compare in real-time and get the best offers available, 24 hours a day, 365 days a year
   •   No hidden fees or charges. We sometimes get a commission for a booking made through us, but this comes from our partners and isn’t charged to you. When we say our service is free, we mean free!
   •   Affiliate marketing model. As mentioned, we may get paid when you use our service to purchase a flight, hotel or any other product listed on our marketplace. This is because our partners have been given a platform to showcase their amazing catalogues and in any good business relationship, both parties should mutually benefit. This gives both of us incentive to provide the best service possible and who ultimately benefits, you!
   •   No politics, no gimmicks. We’re only interested in all things travel and won’t seek to influence our audience towards any ideology, whether political, religious or otherwise. The world is beautiful, we want to present it to you in the best way we possibly can and provide a channel to get you to where you want to go.
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2. ‍Flexible Service
   •   Fully optimised. Use on your PC/Mac, tablet or smartphone. We are always working to improve our technology so you have a smooth and uninterrupted service.
   •   Tailoring throughout. From enhanced filters on our search engine, to a robust cookie-script, you are always in the driving seat. Your choices stay authentic, your security and privacy monitored constantly and internal reports generated frequently to make sure we are staying on top of our game.
   •   Increasing our product range. In our minds we are already two years ahead and are planning to release new and amazing features all the time giving you more exciting options. There’s a lot going on in the background to develop useful and engaging products – you're always at the centre of what we do!
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3. ‍Simplicity
   •   We don’t need to complicate things to seem corporate or important, in fact we’ve stripped back to give you a clean, crystal-clear service
   •   Streamlined. Not wanting to ‘do it all’ means we can target the key areas you really need and focus time, concentration and energy into developing each area effectively. We’ve been decluttering and would like to keep it that way!
   •   You get to know our service better and it becomes your service. One key to delivering a world-class product is usability. We don’t want to intimidate, we want to be used and for you to enjoy every moment until you find your perfect destination!
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4. ‍Beauty
   •   From our homepage to our live search results to blog articles – we’ve been designed with rigor and care with our visitors (you) at the forefront of our creative choices.
   •   What happens when an illustrator, a digital designer and mathematician join forces? A brilliant techno-graphics project encompassing the three unique art forms: precision, design and presentation.
   •   From our personalised company colour palette, to each page being carefully thought-out, we’ve been lucky to partner with the best UX and UI Studio in the game. And we’ve packed almost two decades of experience into our site, for you to enjoy!
   •   We won’t forget where we came from or leave our first design principles.
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5. ‍Powerful
   •   We have live access to millions of products and services all over the world and will never withhold a single one from you.
   •   Engaging with the biggest players in travel and always growing in our strength to serve and provide the best travel service possible.
   •   We’re a robust and capable service, built upon strong technologies and will continue to flourish and in this manner to provide a world-class platform for our visitors.

Thank you for being one of our visitors, you're important to us and we hope you'll keep coming back again and again!